Contact support
Email admin@bighelpers.in. Include the device model, OS version, VeriPatra version and build, the steps that led to the issue, and the exact error shown.
Support
VeriPatra support
One clear support route for verification, Sign & Seal, Protect, Secure Vault, Trust Passports and app access.
Keep support email safe
Do not email a PDF, Vault password, PDF password, recovery code, biometric data or private details from a real document. If a screenshot helps, cover private content first.
Checks that solve common issues
- Update to the latest VeriPatra build available to you.
- Confirm the document is a real PDF, not merely a renamed file.
- Keep a network connection available for online verification.
- For Vault sign-in, use the exact Vault ID and its password.
- If a result says “could not check”, do not treat it as a verified result.
Supported platforms
VeriPatra is available for iPhone, iPad and Android. The iPad app may run on a compatible Apple-silicon Mac; it is not a separate native macOS edition. New iOS 27 capabilities appear only on supported devices and OS versions, while the complete core workflow remains available on earlier supported systems.